Privacy Policy

Our Privacy Commitment

OpenSupport is designed with privacy as a structural feature, not just a policy. We believe health information seekers deserve absolute privacy protection.

What We Don't Collect

• We do not require user accounts or registration
• We do not store your health questions on our servers
• We do not build health profiles or track medical conditions
• We do not sell, share, or monetize personal data
• We do not use health queries for advertising or targeting

What We May Collect

We may collect minimal, anonymized analytics data (such as general usage patterns, crash reports, and device type) solely for the purpose of improving app stability and performance. This data cannot be linked to any individual user or their health queries.

Third-Party Services

Our app may use third-party services for functionality (such as API providers for data retrieval). These services are bound by their own privacy policies and our data processing agreements. We do not share identifiable user data with any third party.

Children's Privacy

OpenSupport is not directed at children under 13. We do not knowingly collect information from children under 13.

Cookies & Local Storage

OpenSupport uses minimal browser storage. We do not use tracking cookies, advertising cookies, or third-party marketing pixels.

• Essential: Cookie consent preference (localStorage) — remembers whether you accepted or declined this notice.
• Analytics (if accepted): Anonymized usage data such as page views, session duration, and device type. No personal or health data is included.

You can clear your cookie preferences at any time by clearing your browser's local storage for this site. No cookies are set before you make a choice on the consent banner.

Your Rights Under GDPR

If you are located in the European Economic Area (EEA) or the United Kingdom, you have the following rights regarding your data:

• Right of Access: Request a copy of any personal data we hold about you.
• Right to Rectification: Request correction of inaccurate personal data.
• Right to Erasure: Request deletion of your personal data.
• Right to Restrict Processing: Request that we limit how we use your data.
• Right to Data Portability: Request your data in a machine-readable format.
• Right to Object: Object to processing of your personal data for certain purposes.
• Right to Withdraw Consent: Withdraw consent at any time by declining cookies or contacting us.

To exercise any of these rights, contact us at privacy@opensupport.me. We will respond within 30 days.

California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the right to:

• Know what personal information we collect and how it is used
• Request deletion of your personal information
• Opt out of the sale or sharing of your personal information

We do not sell or share personal information. OpenSupport has never sold user data and has no plans to do so. If you have questions about your California privacy rights, contact privacy@opensupport.me.

Changes to This Policy

We may update this privacy policy from time to time. We will notify users of any material changes through the app or website.

Contact

Questions about our privacy practices? Email us at privacy@opensupport.me.