After hours
The questions arrive when nobody is staffed
Diagnosis anxiety and cost panic do not keep business hours. A support layer that answers at 11pm with cited sources removes a category of unanswered question entirely.
Patient support programs
The support gap is a timing problem.
Patient services are well designed and, for most of the week, unreachable. The questions that go unanswered are not exotic — they are ordinary questions asked at the wrong hour.
Where support runs out
Three moments that decide whether treatment continues.
Between visits
The gap where people search alone
Most of a patient’s time with a condition is spent away from the clinic. That is where generic search results and forums fill the vacuum.
At the pharmacy
Where cost becomes the deciding factor
Affordability questions surface late and derail starts. Coverage, assistance and appeals information at that moment changes what happens next.
On your properties
Your program’s assistant, answering your patients.
Embedded where your patients already are
Brand sites, unbranded disease-education sites and hub portals. One script tag, or an iframe where a strict content-security policy requires it — with a key bound to your own origins.
Honest about what it cannot see
Case questions — a prior-authorization status, a shipment, a request to speak to someone — get a structured deferral: no invented status, and the channels that can help named instead.
Access questions, answered with sources
Prior authorization, step therapy, formulary tiers and appeals, explained with citations rather than guesswork.
See the patient access glossary →Adverse events surfaced for review
Possible adverse-event mentions can be flagged into your pharmacovigilance review workflow, configured per deployment.
Why OpenSupport
Patient support shouldn't stop when the call centre closes.
Patients don't experience treatment as separate channels. Their questions move from symptoms to therapy, insurance, cost, appointments and next steps. OpenSupport creates one around-the-clock, source-grounded support layer across that journey.
Understand
Make complex health information easier to act on
Explain conditions, treatment concepts, administration, side effects, and the questions worth raising with a healthcare professional — in plain language.
Access
Move from “what is this?” to “how do I get it?”
Help people navigate coverage, affordability, manufacturer assistance, independent foundations, denials, appeals, and access pathways.
Learn
See where the patient journey is breaking
Surface unanswered questions, low-confidence retrievals, content gaps, recurring access barriers, and emerging support needs by therapeutic area.
One experience across the patient journey
From first question to next best action.
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Understand the condition
Plain-language explanations of disease, progression, terminology, and what to ask next.
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Understand treatment
How therapies work, how they are given, what to monitor, and where the source information lives.
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Navigate access & cost
Coverage, co-pay support, patient assistance, foundations, denials, and appeals.
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Prepare for action
Questions for appointments, specialist resources, trial discovery, and appropriate next steps.
Cover the hours your programme cannot.
See how an around-the-clock support layer fits alongside the patient services you already run.