Unbranded disease education
Conditions, how treatments work in general, administration concepts, and the questions worth raising with a healthcare professional — answered from graded sources and, if you choose, your own approved content.
Medical information
Consistent, cited answers — at the hour the question arrives.
Medical information teams answer the same questions many times over, mostly in business hours. OpenSupport answers unbranded disease-education questions from patients and caregivers at any hour, from graded sources and your own approved content, with every answer cited.
Where it fits
Built for the questions medical information already answers.
Grounded in label and reference sources
Regulatory and reference material — drug labels, safety communications, national library references — sits at the top credibility grade, and answers cite the passages they draw on.
Adverse events and product complaints flagged
Suspected side effects, product complaints, pregnancy exposures, medication errors and misuse are detected and flagged by category for your pharmacovigilance review — the flag records the category, not the conversation text.
Clear about what it will not do
No diagnosis, no prescribing, and a route back to a healthcare professional. Those boundaries are written into how every answer is generated, and every answer is checked against them afterwards, with the result recorded for review.
What your team learns
Questions that found no usable source, and answers rated poorly, surface as content gaps by topic — the evidence for what to write, review or source next.
Questions we get asked
Straight answers.
- Does it replace our medical information specialists?
- No. It answers general, unbranded questions at any hour with citations. Questions about a specific patient or case are deferred to the people and channels who can answer them, and possible adverse events are flagged for your review.
- Which sources does it answer from?
- A graded corpus of public sources — regulatory labels, published literature, clinical guidelines — and, if you choose, your own approved content. A deployment can be restricted to a defined portfolio or to its own content, enforced during retrieval.
- What does an adverse-event flag contain?
- The detected category — a suspected side effect, a product complaint, a pregnancy exposure, a medication error, misuse — rather than the conversation text. Detection and routing into your pharmacovigilance workflow are configured per deployment.
Put your standard questions in front of it.
Bring the questions your team answers every week and see where it answers, cites and declines.